Customer Service

Shipping & Delivery

We ship via United States Post Office, USPS and offer various shipping options during checkout.. Ship time does not account for order processing. In-stock orders normally process within 1-2 business days. Ship times are estimates. During holidays or adverse weather conditions there may be delays by USPS.

Big Hats Delivery


Delivery Large hats

INTERNATIONAL SHIPPING
International Canada 15-20 business days = Varies (check price in cart) *
International Australia 15-20 business days = Varies (check price in cart) *
International United Kingdom15-20 business days = Varies (check price in cart) *

*Items shipped internationally are shipped via USPS. Shipping may incur customs duties, taxes, additional fees, etc. Please note that additional charges for customs clearance may be collected and are the responsibility of the customer.

Privacy & Security

Lamood™ Big Hats values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Lamood Big Hats recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.

If our information practices change in the future, we will let you know by posting the policy changes on our web site or by communicating directly with you. You will have the opportunity at that time to opt out of any new use of your information.

We may place online advertising with third-party vendors, including Google, which will be shown on other sites on the internet. In some cases, those third-party vendors may decide which ads to show you based on your prior visits to the our web site. At no time will you be personally identified to those third-party vendors, nor will any of the information you share with us be shared with those third-party vendors. If you prefer to opt out of the use of these third-party cookies on the Site, you can do so by visiting the Network Advertising Initiative opt out page.

Links to Other Sites
Our site contains external links to other organizations and websites, and we do not control the use of data collection on external websites. We encourage you to read their policy statements and terms of use. This privacy policy statement governs only this site.

What kind of information does Lamood Big Hats collect?
We collect information (such as your name, email address, mailing address, and phone numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online. Your billing information is secure through PayPal.

How does Lamood Big Hats use your information?
When you make an online purchase from Lamood Big Hats, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser that enables the site's or service provider's systems to recognize your browser. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

When you save your information with Lamood Big Hats, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion, you may receive email updates about our products, services, contests, and promotions. If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Lamood Big Hats customer service via email. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to six to eight weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Lamood Big Hats customer service.

Removal from email and postal mailing lists
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email or postal mail, please let us know by sending us an email. Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Returns & Replacements

If you are not happy for any reason with your purchase, we will refund the full price of the item(s). Shipping charges are not refundable unless the return/exchange is the result of our error. Items must be returned within 35 days and be in original condition.

You can expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). Ship the parcel with your packing slip or order # to the address below:

Lamood Big Hats
3831 Pelham Road
Carmel, IN 46074

Exchanges: The quickest way to make an exchange is to purchase the big hat(s) you would like and return the one(s) you have now within 30 days from time of purchase (please include your packing slip or order number). Check/money orders are not accepted.

Ordering Options

Can I place an order by phone? Currently we do not offer phone ordering, as we sell online via our website and offer prompt and personalized email support.

Do you accept international orders? Yes (see above for countries).

What are your payment options?

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal (eCheck, credit cards, bank transfers)

*Check/money orders are not accepted.

 

Can I place an order by check or money order? Unfortunately we no longer accept paymenht by check/money order

For mail in orders, please add 7% for tax if you live in Indiana.

Standard US Shipping: 3-7 business days = $6.25

INTERNATIONAL SHIPPING
Shipping cost are updated during checkout for International orders.
*Items shipped internationally are shipped via USPS Priority International shipping may incur customs duties, taxes, additional fees, etc. Please note that additional charges for customs clearance may be collected and are the responsibility of the customer.

 

Conditions of Use

Copyrights

Permission to use, copy, and distribute documents delivered from this site is forbidden without written consent from a Lamood Big Hats™ representative. The names and logos of Lamood Big Hats, its divisions, or its subsidiaries may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The copyrights of all material provided on this website are held by Lamood LLC or by their respective owners.

Trademark

Lamood Big Hats is a trademark. Errors, Omissions, and Changes While Lamood Big Hats makes every effort to ensure the accuracy of materials presented, the user is warned that this service could include typographical errors and/or technical inaccuracies. Lamood Big Hats reserves the right to make improvements and/or changes in the products described on the website at any time. Contact us with questions or problems.